Frequently ask Questions
Frequently ask questions
Find quick answers about our pricing, payment methods, and services to help you get started with PSA Digitizing today.
About Vector Conversion
It’s converting your image into a scalable, print-ready format.
Vectors are needed for high-quality printing and resizing.
We deliver AI, EPS, SVG, PDF, or any format you prefer.
About Embroidery Compatibility
Yes, we digitize files based on your machine requirements.
Yes, we support Tajima, Brother, Ricoma, and others.
Yes, we deliver all major formats like DST, PES, JEF, and more.
About Pricing
Prices vary based on complexity, but most designs start from $10.
Yes, more detailed or larger designs may cost extra.
Yes, we offer discounted rates for bulk or recurring orders.
About Turnaround Time
Standard turnaround is 4–12 hours.
Yes, urgent or same-day delivery is available on request.
Minor edits are usually delivered within 1–2 hours and must be working hours.
About File Formats
We accept PNG, JPG, PDF, AI, and more.
Common formats include DST, PES, JEF, and PDF
Yes, we can deliver in multiple formats at no extra cost.
About Revisions & Edits
Yes, we provide free minor revisions.
We’ll revise until you’re satisfied, within reasonable limits.
Usually 2-3 revisions, depending on the request.
About Payments
We accept PayPal, credit/debit cards, and bank transfers.
Yes, full payment is required before delivery.
Refunds are offered only for duplicate payments or non-delivery.
About Placing Orders
You can order via our website or email.
No, you can order without creating an account.
About Support & Communication
Reach us via email or our contact form.
We operate 24/7 for global clients.
Yes, our support is available every day, including weekends.
If you have any other questions, feel free to contact us anytime — we’re happy to help!