Frequently ask Questions
Frequently ask questions
Find quick answers about our pricing, payment methods, and services to help you get started with PSA Digitizing today.
About Embroidery Digitizing
Find answers to the most common questions about our Embroidery Digitizing and Vector Conversion services. Learn more about our process, pricing, turnaround time, and file formats to make your experience smooth and stress-free.
Our prices start at just $10 for simple logos up to 4×4 in size. The exact pricing is displayed when you select your logo. Please visit our Product Page for more details.
We accept secure and fast payments through PayPal, Mastercard, VISA, American Express, Payoneer, Crypto (Binance), and Bank Transfers. If you prefer another payment method, please contact our support team for assistance.
Most of our Digitizing and Vector Conversion projects are delivered within 4 to 12 hours. However, for complex designs requiring detailed Digitizing or Vectorization, the delivery time may be extended
If you’re not satisfied with the result, we’ll gladly make the necessary revisions until you’re completely happy with the final design or any project.
About Vector Conversion
It’s converting your image into a scalable, print-ready format.
Vectors are needed for high-quality printing and resizing.
We deliver AI, EPS, SVG, PDF, or any format you prefer.
About Embroidery Compatibility
Yes, we digitize files based on your machine requirements.
Yes, we support Tajima, Brother, Ricoma, and others.
Yes, we deliver all major formats like DST, PES, JEF, and more.
About Pricing
Prices vary based on complexity, but most designs start from $10.
Yes, more detailed or larger designs may cost extra.
Yes, we offer discounted rates for bulk or recurring orders.
About Turnaround Time
Standard turnaround is 4–12 hours.
Yes, urgent or same-day delivery is available on request.
Minor edits are usually delivered within 1–2 hours and must be working hours.
About File Formats
We accept PNG, JPG, PDF, AI, and more.
Common formats include DST, PES, JEF, and PDF
Yes, we can deliver in multiple formats at no extra cost.
About Revisions & Edits
Yes, we provide free minor revisions.
We’ll revise until you’re satisfied, within reasonable limits.
Usually 2-3 revisions, depending on the request.
About Payments
We accept PayPal, credit/debit cards, and bank transfers.
Yes, full payment is required before delivery.
Refunds are offered only for duplicate payments or non-delivery.
About Placing Orders
You can order via our website or email.
No, you can order without creating an account.
About Support & Communication
Reach us via email or our contact form.
We operate 24/7 for global clients.
Yes, our support is available every day, including weekends.
If you have any other questions, feel free to contact us anytime — we’re happy to help!